Do You Have a Multi Channel Marketing Plan for 2011?

Posted by Universal Printing on Wed, Dec 22, 2010 @ 10:35 AM

 

Universal Printing Multi Channel Marketing 2011

With 2010 rapidly coming to an end, it's a perfect time to evaluate your 1st Quarter marketing goals for 2011. It really doesn't matter what industry you're involved in, EVERY company, group or organization uses marketing to some degree. If you're anything like us, you're most likely focusing your marketing efforts on growing new business and maintaining existing clients. Whether it's finding new leads, or developing existing customers, you need to maximize every chance you have to deliver your message. Your BEST option is an Intgrated Multi-Channel Marketing Campaign.

Symphony, our Multi Channel Marketing software product, offers a complete cross media solution that will get your message out there utilizing multiple conventional, digital and social channels. Not only will you dramatically increase your net impressions (or "touches"), but you'll also be able to track your results utilizing your campaign dashboard and ROI calculator!

Here are a few helpful things to keep in mind when you're planning your integrated marketing campaign.

1- Use a Cross Media approach: Your competitors are either already doing this, or will be VERY soon. There are so many ways to communicate with your audience and if you're not using all of them, you're leaving chips on the table. Utilizing mass media options like radio, newspapers, magazines, and billboards, as well as one-on-one methods like email and direct mail are all great. But shouldn't you also be taking advantage of the latest technologies that integrate all these channels and add text messaging, flash video, QR codes and other social media to reach your audience and measure responses?
 
2- Engage your audience: You have less than 3 seconds to deliver your message and request some kind of action. "Less is more." Keep your creative clean and simple, your message clear and concise, and your offer appealing.
 
3- Measure your results: Even if you ARE using all the media options available to you, do you have one central place to track and analyze all your results?  Using seperate tracking URLs for different mass media campaigns will help you see which channels are most effective.  You can do the same with social media pages or QR codes too.

4- Don't forget to follow-up: You've delivered your message, made your impression, and learned as much about your leads as you can. What next? Micro sites and landing pages add power to any campaign. Of course there's the "Thank You" page, and auto reply "Thank You" email, which should always include a way to "refer a friend." But don't miss out on a chance to use surveys to gather valuable client preference information. Utilizing rules based logic allows for dynamic responses and automated follow up based on stated preferences! Real-time lead information is automatically sent to both sales and management. You should also consider integrating SMS or text options for lead follow-up. 95% of all text messages sent get read! 

5- Now INTERACT with them:  Adding personalization to your direct mail or email pieces will get noticed faster. Going one step further and giving them a pURL or link to a personalized website is more likely to keep their attention. As long as you are providing clear actions and strong reasons to continue, you will get more chances to learn what your potential leads want from you.

There's a timeless saying: "Knowledge is power." Symphony helps you harness that power and use it to increase your lead generation and plan future marketing efforts with real measurable information.

So go ahead... Use our cross media solution for your multi channel marketing, and get INTEGRATED!  To help get you started, our friends over at iContact have posted some GREAT ideas to help get your creative juices flowing.

Tags: commercial printing, Universal Printing, business solutions, email marketing, Tips for improving direct mail and email marketing, direct mail, multi channel marketing, pURLs, response rate, email blast

Direct mail... Back-in-the-day or Future Play? Part II

Posted by Robert Moura on Fri, Nov 12, 2010 @ 11:28 AM

Tips for improving direct mail and email marketing.

As promised in Part I I will do some of the math to make the case for direct mail as compared to pay per click and email blasts. I stated that we in the printing and direct mail industry had allowed the folks in the web-based world (email blast, SEM and banner ads etc.) to improperly equate a web-based “click” response rate to our typical “direct mail” response rate.

Conventional Response Rate Wisdom says:

- A web-based campaign, generally speaking, considers a 5% response rate to be very successful.

- A direct mail campaign is successful with a 1-3% response rate.

This is where the improper comparison starts. The 5% response rate in the web-based campaign is defined as a “click”. A “click” is when someone “clicks” on the link to VIEW information. The 1-3% response rate in direct mail is when someone BUYS something and/ or takes the action that the direct mail piece was requesting!! If you want to compare apples to apples then you must compare the web-based click rate of 5% (which is more properly defined as the VIEW rate) with the “Click” or VIEW rate of direct mail, which is 79% (The Household Diary Study Mail Use & Attitudes in FY 2009)

 USPS Mail readership

 

Note that almost 100% of the recipients receive the direct mail piece in their mailbox while at least 30% of email is never delivered because of SPAM filters. When you calculate the cost of a pay per “click”, or VIEW, at an average $2-$4 compared with a cost per “direct mail click” or VIEW of $.90 (roughly $.30 postage + $.60 print 2sides and address and mail) you have a much more apples to apples comparison.

My point is that you need to have accurate information before you decide on one approach or the other based on potentially biased statistics. Or before discarding direct mail out of hand as irrelevant. Have you checked your good old fashion mailbox lately? It is probably the least competitive and cluttered space for you to get your message across to your clients, not to mention that most young folks don’t have land phone lines and they don’t take kindly to spam on their "sacred cell phones", but they do all have dwellings with mail boxes!!

Our belief is that great marketers should deploy both types of direct marketing campaigns. When web-based and direct mail marketing is deployed properly the synergies can produce fantastic results far greater than the sum of the individual parts!

This is why at Universal we utilize and offer our clients both conventional direct mail as well as Symphony, our multi channel marketing software, that incorporates pURLs (Personalized URLs) as part of our marketing strategy. This combination definitely provides a real lift to the response rates of both types of campaigns. In addition with Symphony you have a real time dashboard and can measure results and modify campaigns so you can decide for yourself if your specific campaign goals and objectives have been met.

Tags: email marketing, Tips for improving direct mail and email marketing, direct mail, multi channel marketing, pURLs, response rate, email blast, Symphony, click rate, clicks, pay per click, sem